Glen Guest House operates from a converted property on Chester Road in Erdington, on the border with Sutton Coldfield. The guest house is a five-minute walk from train and bus services and around ten miles from the NEC and Birmingham Airport, a location the owners market at competitive rates against the chain hotels clustered nearer the motorway. Management describes many guests as returning time after time, suggesting a regular trade of business travellers and contractors working in the area rather than one-off tourist stays. The guest house is run under personal management rather than as part of a group, and bookings are taken directly by phone. Its position on a busy arterial road places it within easy reach of Spaghetti Junction and the M6, while still sitting inside a residential stretch of Erdington close to local shops.
Surveyed